Backgammon Ace Refund Application

Notice Regarding Refunds of Chips


Thank you for playing our games.


In accordance with Article 20.1 of the Payment Services Act, we will refund any outstanding balance in Chips following its discontinuation on July 20, 2021. Please be sure to apply for a refund by the deadline, as outlined below.



Details


■ Name of issuer of prepaid payment instruments providing the refund

HEROZ, Inc.


■ Prepaid payment instruments eligible for a refund

Chips (Backgammon Ace)

Only unused purchased instruments are eligible for a refund. Although there are no instruments sold for Ace (Backgammon Ace) that are eligible for a refund under the Payment Services Act, we will refund "Paid Ace".


■ Refund application period

17:00 on July 20, 2021 (Tuesday) to 17:00 on September 21, 2021 (Tuesday) (JST)

You will not be entitled to a refund on this occasion unless you apply for a refund during the above-stated period.


■ How to apply for a refund

Enter your email address, full name, address, country, payee's bank name, branch name, branch address (including city, state and country), branch code (SWIFT BIC/ABA No./Sort Code etc.), payee's account No.(or IBAN Code), account type (ordinary deposit, checking account, etc.), and the payee's full name and address (including country) in the refund application form and click send.

Once the refund application period has closed, we will verify your prepaid payment instruments and transfer the outstanding amount of any unused instruments you have paid for, into your bank account.


■ Refund inquiries

Backgammon Ace backgammonace-support@heroz.co.jp


HEROZ, Inc.

July 20, 2021


If you agree with the above contents, please proceed to the refund form by clicking the Agree button.